Shipping Policy
Last Updated: 20/03/2025
At Auréa Portugal, we aim to provide fast and reliable shipping for all our customers. Below, you’ll find details about our shipping process, delivery times, and costs.
1. Shipping Locations
We currently ship Worldwide.
2. Processing Time
- Orders are processed within 3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
3. Estimated Delivery Times
- 5-10 business days
- Please note that shipping times may vary depending on your location and external factors beyond our control (e.g., customs delays, carrier issues).
4. Shipping Costs
- Free shipping for all orders
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your package’s progress.
6. Customs & Import Taxes
For international orders, customers are responsible for any customs duties or import taxes applied by their country’s regulations.
7. Lost or Delayed Shipments
- If your order is delayed beyond the estimated timeframe, please contact us.
- We are not responsible for lost or stolen packages after they have been marked as “delivered” by the carrier.
8. Address Errors
- Please ensure that your shipping address is correct. We are not responsible for incorrect addresses provided by the customer.
- If an order is returned due to an incorrect address, additional shipping fees may apply.
9. Contact Us
If you have any questions regarding our shipping policy, feel free to contact us at support@aureaportugal.com.